"OANDA provides access for retail clients to trade the financial markets, along with live currency exchange rate data feeds for businesses. In our industry, even seconds of downtime could result in a huge impact for clients, our reputation and the standing we have with regulators around the globe. Of course, in order to stay competitive we need to continually update our platform, and no matter how many controls are put in place it’s inherently risky. Incidents happen, and improving our mean time to recovery is essential.
I love how Uptime Labs provides an engaging way to hone the craft of effectively participating in an incident. As teams get better at preventing incidents from happening in the first place, there is a side effect that fewer people have recent experience of how to act when they do. This can really impact the communication and alignment of responsibilities within the team, slowing down the recovery. Playbooks and tooling are essential, but nothing really prepares you for being in that moment of high stress when time is critical. Uptime Labs helps bridge that gap."