“It feels like you are actually driving a priority-one incident in which people are chasing you, wanting an update, who is doing what, etc. So if you are to use this, it gives you very good exposure to process.”

“I think it’s really good. In fact, I’m almost thinking to myself that if I was to recruit an incident manager, I would want to pay you guys to do a half-hour scenario with them like this. I do recruit incident managers, and you only get to understand how good they are when you have a live incident. This is really good.”

“I think it was useful having the Grafana dashboards. The Slack integration was really cool. That felt really realistic, similar to how we do our jobs. Getting that hands-on experience with those conversations — that thought process of, alright, let’s look at recent deployments. Let’s look at this and stuff like that. That’s something that you can’t do until there’s an actual incident.”

“I had an excellent experience with Uptime Labs. As a fresher with very less exposure to corporate culture and tools, Uptime Labs gave me a hands-on and real-time mock platform where I learnt replicating the issue, asking valid questions, troubleshooting, resolving and on-time escalation wherever required, plus improved my communication and pressure management during business critical issues.”

“The game tells me where I’m going wrong. You didn’t even have to tell me that this is the feedback because when you finish it, you realise that okay, this is where I’m going wrong and need to improve. Instead of running to fix the issue, which will take some time, you instead take a moment to try to understand the problem. I totally enjoyed it.”

“It was great to see it live. I think the Slack integration is powerful. I think that’s the real secret sauce. You can do graphs and you can do other pieces. The bit that is hard to recreate with engineers that you really need to get around, is actually a meaningful conversation. That’s something you guys are doing really, really well.”