Focus on human factors,
reduce downtime
59.5% of IT outages are
linked to people & processes*
*2022 Annual Outage Analysis

$12 billion

is what system outages cost UK businesses in 2015
—Forrester report
$100K/hr

is the average cost of IT downtime
—Forrester report
65.8%

…of IT operators say emergency response skillset is mission-critical
—Uptime Labs survey
50%

…of IT operators were stressed and in panic responding to a major incident
—Uptime Labs survey
Focus on human factors,
reduce downtime
59.5% of IT outages are
linked to people & processes*
*2022 Annual Outage Analysis
$12 billion
is what system outages cost UK businesses in 2015
—Forrester report
$100K/hr
is the average cost of IT downtime
—Forrester report
65.8%
…of IT operators say emergency response skillset is mission-critical
—Uptime Labs survey
50%
…of IT operators were stressed and in panic responding to a major incident
—Uptime Labs survey

Focus on human factors, reduce downtime
59.5% of IT outages are
linked to people & processes*
*2022 Annual Outage Analysis
$12 billion
is what system outages cost UK businesses in 2015
—Forrester report
$100K/hr
is the average cost of IT downtime
—Forrester report
65.8%
…of IT operators say emergency response skillset is mission-critical
—Uptime Labs survey
50%
…of IT operators were stressed and in panic responding to a major incident
—Uptime Labs survey


Make everyone
an elite troubleshooter
End key-person dependency
Every team is your A team

Practice makes perfect — run drills often to build muscle memory
Less escalations, less disruptions

Skill up first-line support, reduce escalation, recover faster
Get new joiners production- ready in 1 month

New joiners can run as many incident drills as they need to practice all your past major incidents
Make everyone an elite troubleshooter
End key-person dependency
Every team is your A team

Practice makes perfect — run drills often to build muscle memory
Less escalations, less disruptions

Skill up first-line support, reduce escalation, recover faster
Get new joiners production- ready in 1 month

New joiners can run as many incident drills as they need to practice all your past major incidents

Integrations


Integrations


Integrations

