Make your digital world more resilient.

Make your digital world more resilient.

Uptime Labs is the world’s first AI-driven incident drill platform.

Uptime Labs is the world’s first AI-driven incident drill platform.

Video by Uptime Labs

Failures in digital infrastructure cost billions to business every year. The current approaches to IT outages are dated, wasteful and cause huge levels of stress among IT professionals, resulting in loss of revenue, increased talent churn and distraction from the things that really matter to your business.

Uptime Labs is an AI-driven incident drill platform designed for everyone involved in incident response. We provide bespoke, educational simulations that improve the effectiveness of incident response troubleshooting. An F-35 pilot will undergo hundreds of hours in a flight simulator before ever leaving the tarmac, we are your incident response flight simulator.

Failures in digital infrastructure cost billions to business every year. The current approaches to IT outages are dated, wasteful and cause huge levels of stress among IT professionals, resulting in loss of revenue, increased talent churn and distraction from the things that really matter to your business.

Uptime Labs is an AI-driven incident drill platform designed for everyone involved in incident response. We provide bespoke, educational simulations that improve the effectiveness of incident response troubleshooting. An F-35 pilot will undergo hundreds of hours in a flight simulator before ever leaving the tarmac, we are your incident response flight simulator.

Reduce your downtime:

  • Reducing MTTR: Our platform can save significant money by cutting downtime by 20%, which translates to £400,000 annually for typical financial services companies.

  • Boosting Engineer Efficiency: Resolve incidents with half the number of engineers, streamlining your operations.

  • Cultural Enhancement and Talent Retention: Skilled engineers become more confident in managing incidents, ultimately reducing attrition rates by 10%.

  • Mitigating Regulatory Risk: By minimising downtime and offering data-driven operational resilience evidence, we can help you stay ahead in the compliance game.

  • Enhancing ROI on Observability Tools: Our platform facilitates regular practice to ensure you maximise the efficiency of your observability tools.

  • Streamlining Engineering Onboarding: We can help reduce the onboarding time for engineers from 48 weeks to just 4 weeks, saving both time and resources.

”

It was great to see it live. I think the Slack integration is powerful. I think that’s the real secret sauce. You can do graphs and you can do other pieces. The bit that is hard to recreate with engineers that you really need to get around, is actually a meaningful conversation. That’s something you guys are doing really, really well.

Alex Hibbit
Group SRE Director
Albelli-Photobox Group

”

Uptime Labs helps us understand how different candidates behave when they are in a ‘real life’ scenario. Innovation like [Uptime Labs], especially in incident management, is perceived as an investment in the right direction. We all strive to have 99.9% or 100% uptime, and such an exercise only has a positive impact on our brand, on how we want to position ourselves in the market.

Rafal Slon
Head of Business Operations
OANDA

”

It’s fantastic. And as someone who’s just played the game, it really did feel very, very authentic. Having experienced it, it sounds like it’s definitely a solution to a widespread problem. A lot of organisations will think it’s genuinely a value add. And it’s unique. You know, it’s that’s what great products do — they solve problems that nothing else can.

Des Kane
Head of Product & Engineering
10x Banking

Hone your skills, improve your uptime

Intensify your incident response capability by running realistic drills within minutes, as often as needed. Our promise: experience 10 years’ worth of IT incidents in only 10 days. Try it out today!

Intensify your incident response capability by running realistic drills within minutes, as often as needed. Our promise: experience 10 years’ worth of IT incidents in only 10 days. Try it out today!

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Solutions

Audience:

  • Improve time to recovery, and reduce risk. Unlock muscle memory power.
  • Reduce regulatory risk, and go beyond the minimum expected response and recovery competency.
  • Maximise ROI on your monitoring and incident response tools. Even the most expensive tool can’t help if you only use it when things are on fire.
  • No more key-person dependency, have everyone as a hero troubleshooter.
  • Skill up entry-level engineers faster, save on salaries, and provide a longer growth path.

  • Have a standard incident response process across your organisation. Build incident response muscle memory of all teams.
    • Improve MTTR
    • See number of wash-up actions for incident management process reduce over time.
  • Everyone is a star incident manager. No key-man dependency:
    • Reduce of escalations
    • Incident management team leads are involved less and get more time back.
  • Get new incident management joiners production ready in 2 months
  • All your team, all the time send standard, clear, and precise business and tech communications:
    • Happier senior stakeholders

  • Have fun and practice troubleshooting technologies in your tech stack based on 100s of real life failure scenarios
  • Build your incident response muscle memory to work effectively with stakeholders during major incidents.
  • Watch how masters troubleshoot.
  • Gain 10 years worth production troubleshooting experience in 10 months.

By Use Case:

  • Gain 10 years’ experience of production troubleshooting in 10 months.
  • Build engineer’s incident response muscle memory so they can work effectively with stakeholders during major incidents.
  • Accessible, immersive, and fun way of building skills.
  • Practice exactly what you need by leveraging our data-driven personal reports.

  • Have a standard incident response process across your organisation. Build incident response muscle memory of all teams.
  • Most companies at best run 24 incident drills a year, no way enough to keep staff ready. Let staff run 100s of drills every year with no disruptions to delivery pipeline, no overhead cost, and at any time that suits them.
  • Organisation-level reporting to highlight skills gap, operator’s level of readiness to respond to different types of incidents based on timezone.

  • Get new joiners production support ready in weeks, not months
  • Have new joiners build muscle memory of your incident response protocol

Solutions

Audience:

  • Improve time to recovery, and reduce risk. Unlock muscle memory power.
  • Reduce regulatory risk, and go beyond the minimum expected response and recovery competency.
  • Maximise ROI on your monitoring and incident response tools. Even the most expensive tool can’t help if you only use it when things are on fire.
  • No more key-person dependency, have everyone as a hero troubleshooter.
  • Skill up entry-level engineers faster, save on salaries, and provide a longer growth path.

  • Have a standard incident response process across your organisation. Build incident response muscle memory of all teams.
    • Improve MTTR
    • See number of wash-up actions for incident management process reduce over time.
  • Everyone is a star incident manager. No key-man dependency:
    • Reduce of escalations
    • Incident management team leads are involved less and get more time back.
  • Get new incident management joiners production ready in 2 months
  • All your team, all the time send standard, clear, and precise business and tech communications:
    • Happier senior stakeholders

  • Have fun and practice troubleshooting technologies in your tech stack based on 100s of real life failure scenarios
  • Build your incident response muscle memory to work effectively with stakeholders during major incidents.
  • Watch how masters troubleshoot.
  • Gain 10 years worth production troubleshooting experience in 10 months.

By Use Case:

  • Gain 10 years’ experience of production troubleshooting in 10 months.
  • Build engineer’s incident response muscle memory so they can work effectively with stakeholders during major incidents.
  • Accessible, immersive, and fun way of building skills.
  • Practice exactly what you need by leveraging our data-driven personal reports.

  • Have a standard incident response process across your organisation. Build incident response muscle memory of all teams.
  • Most companies at best run 24 incident drills a year, no way enough to keep staff ready. Let staff run 100s of drills every year with no disruptions to delivery pipeline, no overhead cost, and at any time that suits them.
  • Organisation-level reporting to highlight skills gap, operator’s level of readiness to respond to different types of incidents based on timezone.

  • Get new joiners production support ready in weeks, not months
  • Have new joiners build muscle memory of your incident response protocol

Solutions

Audience:

  • Improve time to recovery, and reduce risk. Unlock muscle memory power.
  • Reduce regulatory risk, and go beyond the minimum expected response and recovery competency.
  • Maximise ROI on your monitoring and incident response tools. Even the most expensive tool can’t help if you only use it when things are on fire.
  • No more key-person dependency, have everyone as a hero troubleshooter.
  • Skill up entry-level engineers faster, save on salaries, and provide a longer growth path.

  • Have a standard incident response process across your organisation. Build incident response muscle memory of all teams.
    • Improve MTTR
    • See number of wash-up actions for incident management process reduce over time.
  • Everyone is a star incident manager. No key-man dependency:
    • Reduce of escalations
    • Incident management team leads are involved less and get more time back.
  • Get new incident management joiners production ready in 2 months
  • All your team, all the time send standard, clear, and precise business and tech communications:
    • Happier senior stakeholders

  • Have fun and practice troubleshooting technologies in your tech stack based on 100s of real life failure scenarios
  • Build your incident response muscle memory to work effectively with stakeholders during major incidents.
  • Watch how masters troubleshoot.
  • Gain 10 years worth production troubleshooting experience in 10 months.
By Use Case:

  • Gain 10 years’ experience of production troubleshooting in 10 months.
  • Build engineer’s incident response muscle memory so they can work effectively with stakeholders during major incidents.
  • Accessible, immersive, and fun way of building skills.
  • Practice exactly what you need by leveraging our data-driven personal reports.

  • Have a standard incident response process across your organisation. Build incident response muscle memory of all teams.
  • Most companies at best run 24 incident drills a year, no way enough to keep staff ready. Let staff run 100s of drills every year with no disruptions to delivery pipeline, no overhead cost, and at any time that suits them.
  • Organisation-level reporting to highlight skills gap, operator’s level of readiness to respond to different types of incidents based on timezone.

  • Get new joiners production support ready in weeks, not months
  • Have new joiners build muscle memory of your incident response protocol